Healthcare and incident management: Just like the doctor ordered
The Mayo Clinic’s Global Security team set about developing a single security operations center and standardizing workflows, processes, software, terminology and other investigatory and case-management aspects, all with the help of technology.
For 93 years, the massive bronze doors of the Mayo Clinic’s Plummer Building have closed fewer than a dozen times. Indeed, they are not easy to close, weighing in at two tons each and standing 16 feet high. The open doors symbolize that the world-renowned institution is always available to take in those who need its care.
The landmark building was designed for efficiency, ease of movement and collaboration. But those features became more difficult to sustain as the hospital grew in size, geography and complexity. For example, about 20 different departments conduct or consult on investigations and maintain or contribute to case management systems, and many use their own software, processes and terminology.