Miami International Airport upgrades incident logging system
The nerve center at Miami International Airport (MIA) is its Airport Operations Center (AOC) which operates around the clock, monitoring activity, responding to safety and security incidents, disseminating information and responding to requests from stakeholders throughout the airport. An essential daily task for the AOC team is incident logging, with approximately 70 detailed logs being created each day, and that number set to rise as a result of internal process changes within the department.
Rupen Philloura is the Director of Terminal Operations & AOC at Miami International Airport and he explains: “The MLS logging system was a 25-year-old custom built application. It was familiar for our operators to use, but it was unwieldy, unreliable, and inefficient. With logging being such a critical and growing aspect of our day-today operations, we needed to upgrade to a state-of-the-art unified platform.”