Fraud threats on government agencies growing in numbers and severity
New TransUnion Public Sector Fraud study highlights how threats such as Account Takeover (ATO) erode trust in government’s online and mobile services
As more U.S. citizens have interacted with government agencies online during the COVID-19 pandemic, account takeover fraud threats (ATO) are becoming more prevalent. The findings were revealed in TransUnion’s Public Sector Fraud Study, created in conjunction with the Ponemon Institute.
The study surveyed nearly 600 leaders across federal, state, and local government agencies about their experiences with customer fraud and the technology used to combat it. A clear finding is that ATO fraud has become more prevalent in the public sector as consumers’ use of the web, mobile phones and connected enterprise/civic software have significantly increased.