Michigan Medicine Security implements de-escalation training to improve safety
Multiple Interactive Learning Objectives (MILO) — recently implemented by Michigan Medicine Security — provides realistic, life-sized scenario training. The learner is surrounded by screens upon which scenarios are projected. The scenario library includes a disruptive visitor at the nurse’s station, a breakroom argument that escalates to an unsafe level, a person experiencing a mental health crisis and many others.
The learner trains to be mindful of body proxemics, body language and implicit bias as they demonstrate their de-escalation skills.