Cybersecurity remains a constant concern for consumers, says study
Seventy-nine percent of consumers say that cybersecurity is equally or more concerning that it was for them a year ago, according to the 2020 Fraud and Security Survey by Fiserv.
Cybersecurity concerns remain as consumers increasingly adopt digital payment methods that facilitate touchless interactions, yet often require consumers to input personally identifiable information (PII) within a digital profile, loyalty account, or for shipping information. Since the onset of the COVID-19 pandemic, 33% of consumers surveyed have increased their use of digital, touchless payments, and 69% plan to use more touchless payments in the future. However, only 23% of consumers believe that their PII is very or extremely secure.