Thrive Restaurant Group consolidates vendors for hardened security and more efficient operations
Founded in 1975, Thrive Restaurant Group is one of Applebee’s largest franchisees in the U.S. The restaurant group operates 81 restaurants across 10 states. Thrive has always been focused on delivering superior customer experiences and making a difference to the growing communities they serve. The company found itself struggling with common challenges that many geographically distributed businesses face, including managing multiple network, voice and security providers, outdated CCTV hardware, and limited IT staff.
When it came to vendors, Thrive simply had too many. Troubleshooting technical issues was challenging as it was difficult to pin accountability on a specific vendor. In addition, tracking invoices, service credits and administering multiple vendors was an inefficient, and time consuming exercise every month.