Today, managed service providers (MSPs) face challenges around the clock from threat actors on a mission to infiltrate the data that MSP clients depend on for business survival. More often than not, these clients are unfamiliar with the risks that exist and assume their MSP provides cybersecurity as part of their service. While clients may assume that MSPs own the risk, there is an obligation to discuss risk ownership with clients and prospects.
In order to address this, cybersecurity education and culture should be the driving factor for organizations. These objectives should also include an alignment of policies, procedures, tools, pricing models, support mechanisms and incident response. Establishing and using a framework can address these tasks and take the guesswork out of planning, education and roadmaps for service providers.