The panel session this morning at NRF Protect covered Managing Store Operations in the Face of Crisis and Critical Incidents included several loss prevention professionals discussing their organization's response to COVID-19, to social unrest, and to potential election impact on their operations.
Chris Nelson, VP Global Loss Prevention at Gap Inc. discussed his departments role in being creative with COVID-19 response and also using the lessons they have learned thus far into 2020 to get them through the fall. Nelson said that the loss prevention department at Gap is already doing tabletop exercises to continue to deal with future critical incidents. He anticipates impact from more social unrest and from the presidential election in November and they are poised to act, he says.