43% of Americans are Comfortable with Insurance Companies Using Artificial Intelligence
The majority of Americans (87 percent) are comfortable sharing personal and lifestyle-focused data for the benefit of lower insurance premiums, according to a new insurance study conducted by DXC Technology
As part of the study, detailed in the 2020 DXC Insurance Survey Report: The Voice of the U.S. Consumer, more than 2,000 U.S. consumers were surveyed on their views about insurance and how they interact with those providing coverage. The study highlights how shifting consumer expectations are presenting opportunities for insurers to adopt and strategically deploy digital technologies — not only to gain market share and boost lifetime customer value, but also to assert their brands as exemplars of a new, more collaborative concept of the insurer/policyholder relationship.