Global Economic Crime Rates Remain High; Customer Fraud Continues to Rise
Fraud and economic crime rates remain at record highs, impacting companies in more ways than ever. PwC's bi-annual survey of business crime reports that fraud committed by customers tops the list of all crimes experienced (at 35%), up from 29% in 2018. Businesses report that customer fraud and cybercrime are the most disruptive of all the crimes.
Although fraud committed by customers is on the rise, it is also one of the types where dedicated resources, robust processes and technology have proven most effective for prevention.