Airlines, Airports Spent $50 Billion to Improve Passenger Experience in 2018
Airlines and airports spent a record US$50 billion in 2018 on IT to support improvements to the passenger journey and total experience.
"They are now beginning to enjoy the benefit of that investment," says a SITA press release. Figures published by SITA for the first time show that this investment has resulted in a significant improvement in both the satisfaction levels for passengers and average processing time.