Sacramento, Orlando, Orange County Top Airport Satisfaction List
Despite increasingly packed terminals, travelers are the happiest they've been in years when flying through U.S. airports, according to J.D. Power’s 2017 North America Airport Satisfaction Study.
"Capacity has become a huge challenge for North American airports, with many reporting 100% of available parking spots being filled and large airports, such as Orlando International, setting passenger volume records each month for more than three years straight," said Michael Taylor, Travel Practice Lead at J.D. Power. "Despite these difficulties, airports are responding with new technology and old-fashioned personal skills to win over harried travelers. These range from smartphone apps that tell travelers where to find a parking spot to therapy dogs—and in one case, a therapy pig—mingling with travelers to relieve stress and improve the overall airport experience."