Passengers Struggle to Get Reimbursed for Damaged or Lost Luggage
Airline passengers face a tough time getting reimbursed by the Transportation Security Administration (TSA) for lost, damaged or stolen items, according to a new study.
Stratos Jet Charters, an air charter service provider, surveyed 4,294 TSA claims that were resolved by the agency in 2016 and early 2017 and found that travelers' claims for lost or damaged items during this period were "more likely to be denied than approved."
In a 14-months span between January 2016 and February 2017, there were more than 7,900 TSA claims filed for everything from property loss and damage to personal injury.