Healthcare Providers Slow to Adopt Patient Payment Tech
A Healthcare Operations and Technology Survey found slow adoption of web- and automated phone-based payment technologies in healthcare organizations.
Instead, providers are still opting for more traditional payment collection methods including; on-site and mail, as well as agent assisted phone payments ranked most popular, with 93 percent and 87 percent of respondents using these methods. Web portals ranked a distant third with only 67 percent of organizations accepting payments via website.