Every single thing we do each day is defined as a process. When you get up in the morning until you go to sleep at night, each thing you do is a process. The routine you go through getting ready for the day: dropping the kids off at school, dialing the phone, typing an email, preparing for a meeting, analyzing risk... each and every one of these activities encompasses one or more processes. How well each step of a process is executed determines the effectiveness of the outcome.
Most organizations have done little to truly define and map their processes. Enterprises expect new hires and existing staff to learn “how we do things here.” They expect compliance with policies and procedures without ever providing a true picture of what to do, when to do it, with whom you are expected to coordinate, or the issues that arise if the policy is not followed.