76% of North American Public Safety Agencies will have Implemented New 9-1-1 Technologies in 2017
Stratus Technologies, Inc., a provider of continuous availability solutions, revealed the results of its fourth annual Public Safety Answering Point (PSAP) Survey.
The annual survey revealed trends consistent with past reports regarding concerns about downtime and disaster preparedness, as downtime continues to be a significant concern for PSAPs. For some of the largest emergency call centers, each growing minute of downtime can result in an additional missed 9-1-1 call, or up to 57 missed calls per hour. Luckily, awareness of this situation is growing as interest in or adoption of the NG9-1-1 initiative to upgrade the nation's emergency response infrastructure has skyrocketed -- growing from 47% of respondents from Stratus' 2012 survey to 76% of its 2016 respondents. This increased interest in next-gen solutions, however, has not produced a parallel trend of increased trust in cloud or virtualization solutions. In fact, 67% of respondents reported they have no cloud plans at all, and 40% reported no plans to virtualize.