Québec Airport Expansion Leads to Stronger, More Integrated Security Operations Center
At the Québec City Jean-Lesage Airport, just as operations and security work hand-in-hand, so do access control and video surveillance.
The Québec City Jean-Lesage International Airport caters to 11 airlines and serves 1.6 million passengers per year. The latest expansion beginning in 2006 increased the terminal’s capacity and helped to enhance the level of customer service, but it also led to an enhanced security and operations system that is driving both airport efficiency and safety.
Located 160 miles north of Montreal, the Quebec City airport’s security and operations function hand-in-hand through the Security & Operational Control Center (SOCC), “the heart of our daily operations,” says Christian Labrosse, director of the airport’s SOCC. Within that overarching center, “the Security Operations Center (SOC) is our 9-1-1 station, where we manage calls, dispatch first responders and manage security incidents. In the Operations Center, we have both security and operational aspects, such as snow removal and gate management.”