Business priorities today are so focused around cutting overhead and expenses that they have lost sight of the bigger picture of protecting their people, property, business assets and “brand.” Protecting these assets comes with a cost, and companies are willing to roll the dice and not budget the necessary funds annually to make sure there is a service strategy in place for their valued security and life safety systems. It is costing them money.
With your business in mind, ask yourself the following question, “What is my service strategy?” If your answer is anything like, “If it breaks, I will call you, and you will come fix it,” then you are on the wrong path. This is not a service strategy, but a billing model. Of course there are those who would argue that the break and fix mentality way of doing business is a strategy, and yes, one could believe that it is, if your strategy is to only cut the cost of the services you need to maintain your systems. But this is very short-sighted and risky thinking.