Incidents, though often unfortunate, deliver an incredible opportunity to not just respond to and correct the situation, but to compile and analyze data that can greatly contribute to security strategy. This effort has evolved over time with the adoption of security technology.
Organizations commonly implement incident management systems to address challenges with lost, illegible or incomplete incident reports. The drive for sustainability also plays a part. Beyond the ease of use, efficiencies and mobility gained, forward-looking organizations also understand the automation possibilities of utilizing such a system.