Post-Sales Support Keeps End Users Secure Long-Term
Up to 80 percent of time and budget is consumed by planning, designing and building a new IP infrastructure and systems.
When customers are deciding to start migrating their analog CCTV and DVR-based surveillance systems to IP cameras and network-based recording, up to 80 percent of their time and budget is consumed by planning, designing and building the new IP infrastructure and systems. As a result, there is very little time or budget left for post-installation support needs. This mistake often turns an initially happy end-using customer into a very dissatisfied, end “losing” customer. These post-installation support problems quickly place strains on the relationships between the customers and vendors, further complicating the post-installation support processes.
The focus this month will be on how to manage the post-installation and life cycle needs of a new IP surveillance system and build upon last month’s column, which discussed the fast growing Do-It-Yourself segment of the IP surveillance marketplace.