Like a lot of CIOs, my world is changing quickly. You don’t have to look further than the ubiquity of Software-as-a-Service to appreciate just how fundamental these changes actually are. With the ability to access applications using nothing more than a Web browser, lines of business are starting to drive their own technology agendas. While this may be good for business, the big challenge for IT is they’re often the last to know.
The cloud is affecting more than just how applications and computing muscle are delivered to organizations. Easily the biggest change in my mind is in the realm of expectation. These days what end-users care about and – more importantly – expect is access: to applications, pictures, video – anywhere, anytime and on any device. And they no longer require IT’s help to get what they want.