Security officers are our first line of defense and work tirelessly for our protection. Behind the public face of the security officer lives an expertly prepared and ever vigilant professional who is well-trained and highly knowledgeable about their location and
market.
The security officer sector is growing rapidly and the need for our country’s officers to be comprehensively trained is vital. “Demand for security guard and patrol services is forecast to rise at an annual rate of 4.6 percent through 2014 to $25.0 billion and the number of guards employed by private security firms is expected to increase 2.6 percent per year to 740,000 in 2014,” states the Freedonia Group Private Security Services report. How can we ensure that these security officers go beyond basic training to meet the specialized needs of sector-specific industries? How can we keep this burgeoning physical security workforce ready and able to take on the daily challenges they face? And, how can training help the security officer excel in the divergent sectors they serve across multiple industries?
Learning and development must be constant and ever-evolving for today’s security officers and managers. This field represents a rewarding and demanding career choice and when done right, an opportunity to continually learn and grow on a personal and professional level. Through comprehensive training programs, security officers at varying locations across the country serve a critical role in helping to protect people and property and deterring crime.
As the Vice President of Learning & Development at America’s leading physical security services company, I oversee a team of more than 100 training specialists nationwide who work with our officers to ensure that they receive the customized training they need to excel. We have more than 55,000 employees and 120 offices that provide security for several thousand clients in many industries, including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial and shopping centers and malls.
21st Century Security
Demands Specialized Training
I look at specialized training in security as analogous to selecting your major in college. While all security officers benefit from “core” classes, such as Basic Security Officer Training and Master Security Officer (MSO) training, they also need to select a “major” in healthcare or commercial real estate, for example, where they will learn the specific nuances and requirements of their sector. Conversely, a one-size-fits-all training mentality fails to recognize the complex and unique needs of different market sectors.
The best security training begins with a solid foundation. Once that core is place, it becomes the educational framework upon which specialized training, or the “major,” can be built.
Each market segment has its own examples that support the need for customized training:
Safety Top Priority in Petrochem Sector
The petrochemical sector presents a variety of security challenges in daily operations. As such, ensuring that officers have a comprehensive understanding of the daily operations of a petrochemical facility and that they are comprehensively trained in all areas of safety and security is essential. For example, our School of Chemical/Petrochemical Security training demands that officers are educated in all aspects of Maritime security, OSHA, HAZMAT and general safety guidelines as well as comprehensive training in fire safety, emergency preparedness, patrol and search techniques, evacuation procedures and terrorism awareness. All of these prepare security officers to respond to emergencies with particular attention to the new threats that have arisen in today’s society.
Municipalities Outsource Security
Municipalities are constantly under media scrutiny and when something goes wrong, it has the potential of becoming a major news event. The day-to-day concerns of protecting government facilities and other high-traffic areas demand highly trained, experienced and reliable officers who are accountable to their managers and clients and work in conjunction with law enforcement.
In the government sector, security officer training includes emergency preparedness topics from day one. These training courses, such as First Aid/CPR/AED, evacuation procedures, terrorism awareness and fire safety, to name a few, are important for all officers regardless of the type of site they protect or where it is located. Basic training lays the groundwork for operational success, regardless of the site, and helps ensure that officers will act quickly, competently and safely when faced with an emergency.
Creating Safe & Secure
Healthcare Environments
Extensive training prepares security officers to handle situations specific to the healthcare market and includes fire safety, crisis prevention, domestic preparedness, blood borne pathogens and the management of aggressive behavior. Often, too, the mere presence of a professional healthcare security officer can enhance the atmosphere of safety for both staff and patients.
Patient satisfaction is often measured by a standardized survey called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), which provides hospitals with a standardized survey methodology for measuring patients’ perspectives on hospital care. Security officers who serve in healthcare environments understand that “white glove service” is essential in healthcare security as it pertains to exceeding patient care and customer service expectations.