Video surveillance plays a crucial role in the gaming industry and is governed by rules and regulations established to preserve the integrity of the gaming activities. These regulations, established by state agencies, set stringent specifications for the monitoring of gambling businesses and the performance of the surveillance function. But now, with increasing regularity hospitality management can tap into these video and security resources to help enhance business and operational systems throughout the entire property.
The trend toward increased usage of the casino’s video surveillance and security system outside its specific purpose is ultimately driven by the ongoing need to improve profitability. Surveillance can contribute to this objective in a number of ways beyond the security function. For example, video from slot machines and table games can be analyzed – complete with detailed data from the specific gaming sites – to help improve customer service, dealer behavior or table placement. Images can also be studied for ways to streamline operations and enhance the player and dealer experience. Specific video scenes can be used for training purposes in new employee orientation.