How do Americans love their bank? Security and round-the-clock customer service top the list. Bank security is one of those collaborative missions that bring together IT and physical security. According to a survey conducted for Ally Bank, 24 percent of respondents rank security as the option they love the most in a bank, followed by 22 percent who love 24/7 live customer service most.
Warning: This article does not contain talk of convergence, silos, fusion, tipping points, disruptive technologies, a place at the table and all the other new-age, highfalutin mumbo-jumbo that too often says more about the speaker than the concerns of the listener.