With the increasing introduction of more powerful security systems, is ease of use easy to believe? As threats get more serious because of terrorism, crisis management and workplace violence, enterprise security leaders and their in-house and contracted staffers must up the ante, too. Then there is the increased emphasis on attitude, what security executives at high-rise office buildings and healthcare facilities, to name two areas, see as a growingly important need for a service attitude to respond correctly to everything from a recommendation for a restaurant in the area to handling of a bomb threat.