The history of technology-driven change is rich with similar stories. In studies of perceived future needs, the personal computer, the Internet, e-mail and iPods were never identified by the eventual customer.
Similarly, security solutions, innovations and technology were not top of mind until the Sept. 11, 2001 terrorist attacks. And even then, many customers could not articulate what they would need to secure their business. Since then, focus on security, the subsequent investment in new technologies and the resultant applications of these technologies have skyrocketed.