Access Management

Improving Communication with New Intelligent Intercom Systems

February 1, 2013

Security video for Bandos Island Resort and Spa

Security operations at the Bandos Island Resort and Spa have gotten smoother with the addition of a new intercom system, which allows officers in the remote monitoring offices to communicate directly with headquarters.

Photo courtesy of Bandos Island Resort and Spa in the Maldives.

The Bandos Island Resort and Spa had a communications problem – the Maldives Islands resort needed a direct connection between the two control centers over an eight-mile distance without spending more money on a legacy audio system. And following recent burglaries at the resort’s headquarters – located in the 13-story Jazeera Building in the capital city of Malé – the need for effective communication became even more urgent. The resort’s parent company needed to boost property security quickly, through IP audio.

New two-way audio capabilities over IP technology serves as an integral part of a new intrusion alarm system for the business offices of Bandos Island Resort and Spa, with technology from Barix and integration from Maldives-based EIT Private Limited. Two intercom devices were installed, one at the main Jazeera Building control center and the other in a control center on resort grounds, where all remote monitoring is stationed. The device (Annuncicom PS1) enables a direct connection for intercom communications between the two centers by streaming audio over a WiFi link.

EIT Private Limited Director Mohamel Afzal estimates that the system saved the resort $5,000 versus a legacy audio system or an alternative communication strategy, such as using mobile phones, SMS messages or PSTN networks, according to a case study from Barix.

These communication benefits aren’t limited to cost savings, however. The newfound communication speed also ensures that the resort’s security officers can better communicate and more effectively catch suspects during a forced entry or theft.

2012 and early 2013 have brought a plethora of new intercom and communication options to the fore – which solution could bring the most value to your organization?  

This article was originally published in the print magazine as "Paging New Intercom Systems."

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