Security Officers may be some of the most difficult employees to motivate. Many, by their own admission are either finishing out their careers, waiting for a better opportunity, or just plain lazy. (That last one was not an admission, but an observation). I have to admit: I was one of the ones biding time waiting for a law enforcement job to come along – until I entered the Hotel/Casino business. (But that’s another story).
Having started out on the front lines and falling into one of the categories above, I feel I know what motivates security officers. First, just as they said in their interview, they want to help others. Most of us feel a sense of satisfaction and accomplishment when we help someone through a difficult situation and use our unique resources to resolve it. Second, they may not have admitted to this one, but most want some action. That one percent of the time where we get our adrenaline pumping a little bit is often the most satisfying part of our job. Third, and I really doubt anyone will admit to this one, is respect. As security officers, in a position of authority, we like to be looked up to, give orders, and walk around looking handsome and professional.