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The Rights and Wrongs of Strategic Planning
by Dr. Rebecca Staton-Reinstein
July 1, 2008
Strategic
planning has made a comeback worldwide. Companies, governmental agencies and
nonprofits and their security departments are all adopting it.
Although strategic
planning has been around for years and the basic tools are well known, many
leadership teams still stumble in the planning and execution stages. The basic eight pairs of “do’s and don’ts”
are founded on the experiences of a wide range of organizations. They will help you lock in your prospects for
success and avoid common pitfalls.
- DO follow the (modified) KISS principle: Keep it Simple and Sustained. Less is more. Your goal is to create goals and
objectives that focus your work for the next year or two. Limit the goals and objectives to one page so
you can manage on the “top page.”
- DON’T set too many Goals or Objectives or go into
greater detail than necessary. Too many
details, goals or objectives lead to confusion, conflicting goals,
micromanagement and failure to execute.
A successful plan is not measured by the pound.
- DO follow all of the steps as described in proven planning
methodology as it was designed. You chose it because of its reputation. Learn
from others’ success.
- DON’T skip steps or do them partially. If you bought an expensive briefcase, you
would immediately change the handle, put on a different carrying strap or
have it dyed another color. Avoid
tinkering with the process, since you have no data to justify your changes.
- DO stay focused on the ,
what the organization wants to do or be, is central for planning and day-to-day
execution. Before you accept any goal,
objective, strategy or tactic or take action ask, “How will this help fulfill
the
- DON’T do things because “we’ve always done it,” or “I think we
should do it even though it doesn’t fit our
Without the
driving your decisions, you will miss innovative solutions, drift off course or
become reactionary.
- DO use the “brain dump” activity to alleviate the
urge to begin the Tactical Plan prematurely.
You are an excellent tactician and, faced with a problem, you quickly
suggest solutions. This is a liability
in strategic planning where you and your team have to create high level goals
and specific objectives based on the Set these ideas, the “brain dump,” aside
until you are ready to create the tactical plan.
- DON’T begin laying out the Tasks before the , Goals and Objectives are clearly
stated. The sets the context for the Goals, which
are the context for Objectives, specific, measurable results. Choose tactics to achieve these higher level
results from your brain dump at the END of the process.
- DO Measure, Measure, Measure!
Select useful, significant measurements for all goals, objectives and
tactics. What information do you need to
make decisions? Revisit KISS: Keep It
Simple and Significant.
- DON’T avoid measurement because it is hard to do. Measurement may be difficult, especially when
dealing with customer satisfaction, employee morale or effectiveness. Define some way to measure these intangibles
so you can gauge progress during execution.
- DO measure quality of results, wherever possible. Quality measures how customers judge your
products or services. This provides the
best information for strategic decision making and keeps you focused on the
mission and customer.
- DON’T select productivity measures, just because they are easier to
define. Important as it is, productivity
does not tell you if you are creating a product or service that the customer
wants. You can always make junk faster. When you focus on quality, you are more
productive, since you reduce costly rework.
- DO provide support, resources, training, guidance, direction and
coaching to assure everyone’s success.
People cannot perform well unless they have everything they need to do
the job. The plan is only as good as its
execution, which depends on great people management.
- DON’T dump people into situations without providing what they need
to get the job done. Delegation means
understanding what the person needs to get the job done and providing it. You can only hold people accountable for what
they can actually control.
- DO manage by fact: We are judged by our
results. Good planning sets the stage
for good performance. Review results regularly to make decisions and
manage. When you are not getting the
desired results, investigate the root causes and modify your plans or targets
appropriately.
- DON’T manage by intimidation, placing blame or gut feel. These approaches don’t work since people may
comply but they won’t be fully engaged. Don’t ignore off target data or make
excuses. The opposite of the “blame game” is denial.
Strategic
planning works because it disciplines the organization to harness the
intellectual energy of all employees and guides the organization in a clear
direction. The Plan is the Boss. Following these tips will help you plan and
execute successfully.
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Dr. Rebecca Staton-Reinstein
Rebecca Staton-Reinstein, Ph.D., is president of Advantage
Leadership. She is author of Conventional Wisdom: How Today’s Leaders Plan,
Perform and Progress Like the Founding Fathers and Success Planning: A ‘How-To’
Guide For Strategic Planning. Learn more at www.AdvantageLeadership.com
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